Selwyn Insurance (SIL) is a private limited company that sells car, home and travel insurance. The directors want SIL to become bigger, so they have agreed to join together with a rival insurance company. Many groups inside and outside the business will be affected. Once the two companies have combined, SIL will operate 1 200 offices with 15 000 staff. The chief executive must decide how to tell SIL's staff about the merger.